Bostocia LLC provides carpet product delivery services to customers in the United States. We are committed to delivering goods to customers’ designated addresses through reliable logistics providers.

1. Order Processing

Once a customer completes an order and successfully makes payment, we will arrange order processing as soon as possible.

Order Processing Time: Same-day processing.

After order information is confirmed, we will arrange subsequent transportation according to the delivery address.

2. US Delivery Time

Orders within the United States are typically processed according to the following timeframes:

Order Processing Time: 1-3 business days
Shipping Time: 3-7 business days

Actual delivery time may be affected by factors such as holidays, weather, remote areas, and carrier arrangements.

3. US Logistics Companies

Depending on the order’s location and actual delivery situation, we may use the following common US logistics providers:

UPS
FedEx
USPS
DHL

The specific carrier will be determined based on the order’s size, weight, delivery address, and actual transportation arrangements.

4. Logistics Tracking

After the order is shipped, if you provide logistics tracking information, we will send you relevant delivery information via the order details or the contact information provided by the customer.

Customers can check the package’s shipping status using the tracking number.

5. Delivery Address

Please accurately fill in your name, street address, city, state, and ZIP code when placing your order.

If delivery is delayed due to an incorrect, incomplete, or undeliverable address provided by the customer, the customer may need to cooperate with the carrier to reschedule delivery.

6. Delivery Delays

While we will do our best to arrange delivery according to the estimated time, delivery time is not absolutely guaranteed.

Delays may occur due to severe weather, peak holiday shipping periods, carrier operational adjustments, or other uncontrollable factors.

If the logistics status has not been updated for an extended period, customers can contact us, and we will assist in understanding the shipping situation.

7. Package Receipt

Upon receiving the carpet, we recommend that customers promptly check the outer packaging and the condition of the goods.

If you find obvious damage or if the goods are significantly different from the order, please contact us as soon as possible and provide order information and relevant photos so that we can assist in handling the matter.

8. Shipping Fees

The specific shipping fee will be based on the amount displayed on the customer’s checkout page. If the order meets the free shipping conditions published on the website, the relevant policy will apply.