Bostocia LLC values every customer’s shopping experience. If your purchased rug does not meet your expectations, you can apply for a return under the following conditions:
30-Day Return Policy
Customers may submit a return request within 30 days of receiving the goods.
Return requests after 30 days may not be accepted unless otherwise stipulated by applicable law.
Opened Items Can Be Returned
We accept returns of opened rugs that meet the return conditions.
Customers may reasonably open and inspect the goods upon receipt. If you decide to return the item, please ensure that the item, its accessories, packaging, etc., are kept as intact as possible.
If the value of the item is reduced due to use, cleaning, stains, tears, obvious damage, or other reasons beyond reasonable inspection, it may affect the final refund amount, which will be handled in accordance with applicable law.
How to Apply for a Return
Before applying for a return, please contact Bostocia LLC through the “Contact Us” page on the website.
To facilitate our processing of your request, please provide:
Order number; Customer name; Contact information; Name of the item to be returned; Reason for return; Item condition and relevant photos (if needed).
Please return the item only after receiving return confirmation and return instructions.
Return Address
Address: 4730 ELLERBE DR LAKELAND, FL 33801
Please do not return the item to any other address without obtaining return address confirmation, as this may prevent the return from being processed properly.
Return Shipping
Unless there is a quality issue with the item, the wrong item was received, or applicable law stipulates otherwise, return shipping costs may be borne by the customer.
If the return is due to Bostocia LLC’s fault, we will provide an appropriate solution based on the specific circumstances.
Refund Processing
After receiving and inspecting the returned item, we will process the refund according to the applicable refund policy.
For orders that meet the refund criteria, the refund will usually be returned to the original payment method. Actual arrival time may be affected by processing time at banks or payment service providers.
Damaged or Wrong Item Received
If you receive a carpet that is obviously damaged, the wrong item, or clearly does not match your order, please contact us as soon as possible and provide your order number and photos of the item.
We will assist in arranging a return, refund, or other appropriate solution based on the specific circumstances.
Circumstances Not Eligible for Return
To the extent permitted by law, the following circumstances may affect eligibility for a return:
The return period has expired (more than 30 days); The item is damaged due to obvious improper use; The item has irreversible stains or is damaged by the customer; The item is missing important accessories or components; It cannot be confirmed that the item belongs to the relevant order.
The above provisions do not affect the mandatory rights of consumers under the law.
Contact Us
If you need to apply for a return or have any questions about returns or refunds, please contact Bostocia LLC through the following methods.
We will carefully process every return request in accordance with applicable policies and strive to provide customers with clear and convenient after-sales service.
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